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intended audience and course objectives
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audience and course objectives
prerequisite skills
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objectives

At the end of this course, the Remote eDelivery Engineers, while engaged in a dialogue with MC customers, should be able to:
  • Clarify empathetically and assertively, a business problem, and differentiate Mission Critical problems from non-Mission Critical problems, by asking the right, difficult questions.
     
  • Quickly recognize and respond to a MC customer's unique, specific interaction requirements by treating each customer as an individual and with respect by partnering through involvement.
     
  • Quickly identify and engage other HP - MC related resources, to accelerate problem resolution when appropriate. They will do this by using proactive behaviors and MC related HP tools.

audience
  • Technical Competency Center (TCC)
    Remote e-Delivery Engineers
     
  • Product Competency Center (PCC)
    Remote e-Delivery Engineers
     
  • Business Recovery Specialist (BRS)
     
  • Storage Competency Center (SCC)



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