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Mission Critical Acronyms These terms are used throughout Mission Critical, not all these terms are found in this training. ASE - Account Support Engineer BCS - Business Continuity Support BRS - Business Recovery Specialist CC - Customer Contact CE - Customer Engineer CMT - Crisis Management Team CSS - Critical Systems Support CST - Customer Satisfaction Team CSP - Customer Support HA Mindset - High Availability Mindset HAO - High-Availability Observatory HSS - Hardware Support Specialist KMINE- Knowledge Mine LE - Large Enterprise Customer MC - Mission Critical MCPI - Mission Critical Partner Information MC - RSE - Mission Critical Response Center Engineer MCSC - Mission Critical Support Center MCSE - Mission Critical Systems Engineer PSA - Personalized Service Agent PCC - Product Competency Center (Backline Response Center) RASE - Remote Account Support Engineer TCC - Technical Competency Center (Frontline Response Center) TCE - Total Customer Experience TPM - Technical Problem Manager WFM - Workflow Manager WTEC - Worldwide Technology Expert Center |
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