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course
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hp acknowledges all trade marks |
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mission critical solution |
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When a Mission Critical customer's system or application is down, their company
suffers financial losses. Mission Critical companies are expected to process orders any time, any day.
They are pressured to provide online information and access to applications 24 hours a day,
every day of the year. Mission Critical assures end-to-end uptime, with both high reliability
and performance.
HPs Mission Critical Solution is a combination of systems, support
services, software, hardware and networking - working in harmony in the
areas of availability, manageability, security, scalability and
performance - to avoid significant or fatal business loss - as defined by the
customer - and maintaining the highest level of customer satisfaction and
loyalty providing the best possible Total Customer Experience (TCE).
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mc
services team roles |
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Proactive and reactive services are provided by:
- Account Support Engineers (ASE)
- Business Recovery Specialist (BRS)
- Consultants
- Crisis Management Team (CMT)
- Customer Satisfaction Manager (CSM)
- Customer Service Managers
- Disaster Recovery Representatives
- Education and Training Representatives
- Finance Representatives
- Hardware and Software Engineers
- Network Support Engineers
- Outsourcing Representatives
- Remote Account Support Engineers (RASE)
- Remote eDelivery Engineers
- WTEC and WSEC expert centers
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