building partnerships with mission critical remote support: prerequisite skills

prerequisite skills

course links

mission critical home

audience and course objectives

prerequisite skills

useful navigation techniques

hp acknowledges all trade marks

	skills

	It is assumed that Remove eDelivery Engineers taking this course have taken basic Customer Service skills classes, necessary HP Tools classes to do your job, and now need customer relationship building skills to have a more proactive relationship with your Mission Critical customers. Effective Customer Interaction Skills (ECIS) is recommended as a course that will provide the prequired basic skills. You should also have: Excellent oral, written and telephone communication skills Ability to solve problems, anticipate needs, develop and propose solutions and build consensus Ability to establish and maintain ongoing relationships with customer's peers and support partners Ability to effectively interact and communicate with and influence people at all levels
	next

return to top


	building partnerships with mission critical remote support		hp services workforce development		©2002 hewlett-packard company