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what makes a mission critical customer different from other HP customers?
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Some general characteristics of Mission Critical Customers that make them different than other HP customers are:
  • They must operate around the clock, everyday of the year, that's 24 X 7 X 365
     
  • They must have 100% availability from their systems to process transactions
     
  • They operate in a very competitive industry area
     
  • They need to have a highly available infrastructure capable of handling high traffic
     
  • They need to have availability of real-time decision-making data
     
  • They must have maximum system uptime· They must have 24 hour recovery capabilities
     
  • They need the ability to respond quickly to market changes and customer preferences
     
  • They must have immediate access to alerts if failures occur
     
  • They must have continuous availability of critical applications
     
  • They must have proactive and reactive services
     
  • They must be able to perform maintenance without taking the system offline
     
  • They must have 24 X 7 workstation access

Interaction:
 
What other characteristics have you discovered that relate to Mission Critical customers? Write them down.


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mc customers
A sampling of Mission Critical Customers:
  • Vancouver City Savings Credit Union
     
  • Capper & Co, Ltd.
     
  • Colorstamps
     
  • American United Life Insurance
     
  • Quantum Corp.
     
  • Viaggi del Ventaglio
     
  • Port of Seattle
     
  • Litton PRC


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