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mission critical customer profile
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customer profile |  |
| Why do customers choose HP's mission critical services? What do high-end
customers want? To answer these questions, click on the company name below to review
this example:
Norske Canada (previously PacificaPapers, Inc.) |
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Interaction:
Type in your answers to the questions below and then click"submit" to compare your answer with ours. Briefly list the important factor's in Norske Canada's (previously PacificaPapers, Inc.) decision to partner with HP. |
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Customer Expectations
Are expectations like those unusual? No, there are hundreds more customers all over the world who have expectations like these. Something to think about One of the reasons our customers choose HP is for the high level of support service we provide. What makes this work? The teamwork between proactive and reactive support services is the reason HP can provide world class support service to Mission Critical customers. The success of this teamwork is critical to the Total Customer Experience (TCE). Proactive Support Services Proactive Support Services are defined as comprehensive technologies, tools and processes that anticipate potential problems and solve them before they occur. Reactive Support Services Reactive Support Services are defined as providing customers with fast and full restoration of service. The idea is to fix the problem fast and to fix it cost effectively the first time. |
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proactive and reactive | |
2 types of Mission-Critical Services:
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