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clarify with your customer
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asking the right question |  |
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Clarifying means to ask questions that will help you fill in the blanks.
Open-ended questions allow you to collect more information in an unstructured way. For example, "Have you had any other symptoms or situations in the last month?" Closed ended questions allow you to ask specific questions where you expect a very short answer. For example, "Do you want to try this test now?" It is important to determine the system status as soon as possible, if the customer has not offered that bit of information. The use of closed ended questions allows you to better manage communications with a MC customer who is rambling. It helps them to focus their thinking. |
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system status | |
| It is important to determine the system status as soon as possible, if the customer has not offered that bit of information. | ||
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