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understanding the customer
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skills and techniques |  |
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What are the specific skills and techniques to ensure the highest quality in
customer relationship management?
The skills necessary are: understand the customer, clarify what the customer wants or needs, verify your understanding of the problem or request, get customer buy-in to the remedial process, deliver services as promised, and follow-up to ensure resolution and a satisfied customer. What does "Understand the Customer," mean? Don't you just have to understand the technical problem? What should you do? The skills necessary to serve the customer completely are:
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methods | |
Understand:
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